Troubleshooting tips for whirlpool washers stuck on sensing: end the frustration

When you start a wash cycle on your Whirlpool washer, it enters a “sensing” phase. During this stage, the washer determines the following:

• Water level
• Water temperature
• Fabric type
• Soil level

This information helps the washer optimize the wash cycle for the specific load.

Why the Washer May Get Stuck in Sensing

If your Whirlpool washer doesn‘t advance past the sensing cycle, several potential causes could be at play:

1. Malfunctioning Water Valve

The water valve controls the flow of water into the washer. A faulty water valve can prevent the washer from sensing the correct water level, leading to a stuck sensing cycle.

2. Clogged Water Inlet Hose

The water inlet hose carries water from the water supply to the washer. A clogged hose can restrict water flow, causing the washer to incorrectly sense the water level.

3. Faulty Pressure Switch

The pressure switch monitors the water level in the washer. A malfunctioning pressure switch can provide inaccurate water level readings, resulting in the washer staying in sensing mode.

4. Broken Water Level Sensor

The water level sensor detects the water level in the washer. A broken sensor can prevent the washer from accurately determining the water level, leading to a stuck sensing cycle.

5. Defective Control Board

The control board is the brain of the washer. A faulty control board can send incorrect signals to the washer, causing it to get stuck in sensing mode.

6. Overfilled Washer

If you overload the washer, it may not be able to sense the correct water level, resulting in a stuck sensing cycle.

7. Suds Buildup

Excessive suds can interfere with the washer’s ability to sense the water level. Use low-sudsing detergents and avoid overloading the washer to prevent excessive suds buildup.

Troubleshooting Steps

To resolve the issue, try the following steps:

• Check the water supply and ensure it is turned on.
• Inspect the water inlet hose for kinks or clogs.
• Test the water valve by disconnecting it from the washer and turning on the water supply. If water flows freely, the valve is likely faulty.
• Locate the pressure switch and ensure it is properly connected.
• Reset the washer by unplugging it from the power outlet for 30 seconds and then plugging it back in.
• Adjust the load size to ensure the washer is not overloaded.
• Use low-sudsing detergents and avoid overloading the washer to prevent excessive suds buildup.

Contacting Customer Support

If you have tried the troubleshooting steps and the issue persists, contact Whirlpool customer support for further assistance. They can provide technical support and arrange for a repair technician to diagnose and fix the problem.

Quick Answers to Your FAQs

Q: Why is my Whirlpool washer stuck on sensing?

A: Potential causes include a malfunctioning water valve, clogged water inlet hose, faulty pressure switch, broken water level sensor, defective control board, overfilled washer, or suds buildup.

Q: How do I reset a Whirlpool washer that is stuck on sensing?

A: Unplug the washer from the power outlet for 30 seconds and then plug it back in.

Q: How do I fix a Whirlpool washer water valve that is not working?

A: If the water valve is confirmed to be faulty, it will need to be replaced. Contact Whirlpool customer support for assistance.

Q: Can I clean a clogged Whirlpool washer water inlet hose myself?

A: Yes, you can try cleaning the hose by disconnecting it from the washer and using a wire or pipe cleaner to remove any debris.

Q: How do I test a Whirlpool washer pressure switch?

A: Use a multimeter to check for continuity between the switch terminals. If there is no continuity, the switch is faulty and needs to be replaced.