Returning your washing machine to currys: a complete walkthrough

Yes, you can return your washing machine to Currys under certain conditions. Currys offers a 14-day return policy for online purchases and a 28-day return policy for in-store purchases. However, there are some exceptions to this policy, such as:

• If the washing machine has been used or installed
• If the washing machine is damaged or defective due to customer misuse
• If the washing machine is a special order or clearance item

How to Return My Washing Machine to Currys

To return your washing machine to Currys, you can either:

• Return it in-store: You can return your washing machine to any Currys store, regardless of where you purchased it. You will need to bring your receipt or order confirmation and the washing machine itself.
• Return it online: You can return your washing machine online by following these steps:

1. Go to the Currys website and log in to your account.
2. Select “My Orders” from the menu.
3. Find the order for the washing machine you want to return.
4. Click on the “Return Item” button.
5. Follow the instructions on the screen to complete the return process.

What Happens After I Return My Washing Machine?

Once you have returned your washing machine to Currys, the following will happen:

• Refund: If you are returning your washing machine within the 14-day online return policy or the 28-day in-store return policy, you will receive a full refund.
• Exchange: If you are returning your washing machine because it is defective or damaged, you may be able to exchange it for a new one.
• Repair: If you are returning your washing machine for repair, Currys will assess the damage and determine whether it can be repaired. If it can be repaired, Currys will repair the washing machine and return it to you.

What if I Change My Mind About Returning My Washing Machine?

If you change your mind about returning your washing machine, you can cancel the return process by contacting Currys customer service. However, you must cancel the return process before the washing machine has been collected or shipped back to Currys.

What if My Washing Machine is Damaged or Defective?

If your washing machine is damaged or defective, you can return it to Currys for a refund or exchange. You will need to provide proof of purchase and the washing machine itself. Currys will assess the damage or defect and determine whether it is covered under warranty.

What if I Lost My Receipt or Order Confirmation?

If you lost your receipt or order confirmation, you can still return your washing machine to Currys. However, you will need to provide proof of purchase in another form, such as a bank statement or credit card statement.

What if I Purchased My Washing Machine from a Third-Party Seller?

If you purchased your washing machine from a third-party seller, you will need to contact the seller directly to return the washing machine. Currys will not be able to process returns for washing machines purchased from third-party sellers.

Popular Questions

Can I return my washing machine to Currys after 14 days?

You can return your washing machine to Currys after 14 days if it is defective or damaged. However, you will not be eligible for a refund.

Can I return my washing machine to Currys if it is used?

You cannot return your washing machine to Currys if it has been used.

Can I return my washing machine to Currys if it is a special order or clearance item?

You cannot return your washing machine to Currys if it is a special order or clearance item.

Can I cancel my return request?

You can cancel your return request by contacting Currys customer service. However, you must cancel the return request before the washing machine has been collected or shipped back to Currys.

What should I do if my washing machine is damaged or defective?

If your washing machine is damaged or defective, you can return it to Currys for a refund or exchange. You will need to provide proof of purchase and the washing machine itself. Currys will assess the damage or defect and determine whether it is covered under warranty.