Don’t pay full price! learn how to exchange your dyson vacuum (step-by-step)
What To Know
- Get a new Dyson vacuum of the same model or a different model if you prefer.
- If you simply change your mind about your vacuum, you can exchange it for a different one.
- Can I exchange my Dyson vacuum if I bought it from a third-party retailer.
If you’re not completely satisfied with your Dyson vacuum, you may be wondering if you can exchange it. The answer is yes, Dyson offers a hassle-free exchange policy for all of their vacuums.
Exchange Policy Details
- Timeframe: You have 30 days from the date of purchase to exchange your vacuum.
- Conditions: The vacuum must be in good condition and in its original packaging.
- Proof of Purchase: You will need to provide proof of purchase, such as your receipt or order confirmation email.
How to Exchange Your Dyson Vacuum
To exchange your Dyson vacuum, follow these steps:
1. Contact Dyson Support: Call Dyson Customer Support at 1-866-693-9766 or visit their website at https://www.dyson.com/support.
2. Provide Information: Be prepared to provide the model number of your vacuum, the reason for the exchange, and your contact information.
3. Return Authorization: Dyson will issue you a return authorization number and provide instructions on how to return your vacuum.
4. Package the Vacuum: Pack your vacuum in its original packaging, including all accessories.
5. Return the Vacuum: Ship the vacuum back to Dyson using the prepaid shipping label provided.
Exchange Options
When you exchange your Dyson vacuum, you can choose to:
- Get a Refund: Receive a full refund for the purchase price of your vacuum.
- Get a Replacement: Get a new Dyson vacuum of the same model or a different model if you prefer.
Reasons for Exchange
You may choose to exchange your Dyson vacuum for a variety of reasons, including:
- Defective Vacuum: If your vacuum is defective, you can exchange it for a new one.
- Not Satisfied: If you’re not satisfied with the performance of your vacuum, you can exchange it for a different model.
- Change of Mind: If you simply change your mind about your vacuum, you can exchange it for a different one.
Exclusions
There are a few exclusions to the Dyson exchange policy:
- Commercial Use: Vacuums used for commercial purposes are not eligible for exchange.
- Modified Vacuums: Vacuums that have been modified or repaired by unauthorized technicians are not eligible for exchange.
- Accidental Damage: Vacuums that have been damaged due to accident or misuse are not eligible for exchange.
Frequently Asked Questions
Can I exchange my Dyson vacuum at any time?
No, you can only exchange your Dyson vacuum within 30 days of purchase.
What if I don’t have the original packaging?
If you don’t have the original packaging, you can still exchange your vacuum. However, you may be charged a repackaging fee.
Can I exchange my Dyson vacuum for a different model?
Yes, you can exchange your Dyson vacuum for a different model if you prefer. However, you may need to pay the difference in price.
What if my Dyson vacuum is defective?
If your Dyson vacuum is defective, you can exchange it for a new one. You will need to provide proof of the defect, such as a photo or video.
Can I exchange my Dyson vacuum if I bought it from a third-party retailer?
Yes, you can exchange your Dyson vacuum if you bought it from a third-party retailer. However, you will need to contact the retailer directly for their exchange policy.